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Frequently Asked Questions
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 | Customer Online Services |
| |  | No. The registration process must be performed online at PBCWATER.com. If you are unable to register, please contact the Customer Service center during normal business hours at 561-740-4600 or Delray and Boca residents call 561-278-5135 and select option 4 for assistance. |
| | | You should choose a user name and password that you can easily remember. The following requirements enable you to create a user name and password that will help you maintain the security and privacy of your account.
USER NAME
- Must be at least 6 characters
- Must include letters (A-Z, a-z) and/or numbers (0-9)
- Must not include spaces or special characters (-,&,*, etc.)
PASSWORD
- Is not case sensitive
- Must be at least 6 characters
- Must include letters (A-Z, a-z) and numbers (0-9)
- Must not include spaces or special characters (-,&,*, etc.)
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| | | The online registration process should take less than 5 minutes. Directly after a successful registration, the next screen will state that your user name has been created successfully and that you can start using your account online. Within a few seconds you will be re-directed to "log on" by using the newly established "user name" and "password". Each time you access the system online, you will need your user name and password. |
| | | To ensure that your account is secure, you are the only one who knows your password. If you have forgotten your password you will need to: Go online to PBCWATER.COM. Access the main log on screen and click on the word Help. Submit the requested information. Your password will be sent to the e-mail address you supplied during registration. |
| | | All the required information for you to complete the registration is contained in your most recent Water Utilities Bill. |
| | | Once you log on with your user name and password, you should be able to view any accounts associated with your name. If this is not so, please contact our Customer Service Center to have a representative "combine" any accounts that are registered to you. Please make sure you are able to identify the correct accounts to be merged. |
| General Customer Service Information |
| | | Yes, but only in person at our Customer Service Center located at 9045 Jog Road, Boynton Beach on the SW corner of Jog Road and Gateway Boulevard. |
| | | Palm Beach County Water Utilities provides a monthly billing statement to each customer which includes the late payment notification. This statement is easily identified as the "pink" billing statement. Current billing statements are identified by "blue" statements. This is the only notification given for account balances, both current and past due. |
| | | An account is delinquent and will incur past due charges if payment is not received by the due date. If the entire past due balance is not received at our office within 10 business days of the past due statement date, your service is subject to termination without further notice. A past due bill is clearly identified, and serves as the only notice to the customer before service disconnection. If you cannot pay your bill, please contact Customer Service at (561) 740-4600 or for Boca Raton and Delray residents call (561) 278-5135 to make available arrangements. |
| | | Palm Beach County Main Library
3650 Summit Boulevard, West Palm Beach
Customer Service Center
9045 Jog Road, Boynton Beach
Royal Palm Beach Village Hall*
*Temporarily Closed
1050 Royal Palm Beach Boulevard, Royal Palm Beach
Palm Beach County West Boca Branch Library
18685 State Road 7, Boca Raton
Belle Glade City Hall
110 Dr. Martin Luther King Jr. Blvd West, Belle Glade
City of South Bay
335 SW 2nd Avenue, South Bay
City of Pahokee
207 Bacom Point Road, Pahokee
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| | | Although we have one centrally located Customer Service Center (9045 Jog Road, Boynton Beach) we do have several drop box locations for your convenience located throughout Palm Beach County. You can use check or money order as a payment method at these locations. (Please see FAQ on drop box locations) |
| | | These fees are identified as minimum monthly charges necessary to recover the ongoing expenses required to keep service available to the property. The Department charges every property these fees each month regardless of occupancy or actual water usage. |
| | | When these charges appear on your monthly bill they represent your actual consumption. When your water consumption exceeds ten (10) thousand gallons in any one billing period, the maximum for a 5/8 meter would be $31.50. However, the water commodity charge does not have a maximum limit and is based strictly on consumption. |
| | | Contact our Customer Service Center at (561) 740-4600 or Delray and Boca residents call (561) 278-5135. |
| | | A late fee is incurred if full payment is not posted by the due date on your bill. |
| | | Base Facility Fees are necessary to recover the on-going expenses required to keep service available to the property. Even though there is no water usage while you are out of town, the Department must operate and maintain the water and wastewater treatment plants, maintain the lines and lift stations, read the meters, and mail the bills. These costs continue to be incurred regardless of actual water consumption and are allocated to all the Department's customers. |
| | | You can request an available short-term extension by contacting our Customer Service Center at (561)740-4600 or for Boca Raton residents call (561)278-5135. |
| | | Payments cannot be taken by personnel in the field. See FAQ on "How to make a payment". |
| | | You may make a telephone payment by contacting our Customer Care Center at (561) 740-4600 or for Boca Raton residents call (561) 278-5135. Please make sure you have your bank account routing and checking/savings account number available for the representative. There are no fees associated with this service and can only be done with a representative during our normal business hours (Monday - Friday 7:30am - 6:00pm, excluding holidays). |
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- ATLANTIS 561-965-1744
- BELLE GLADE 561-996-0100
- BOCA RATON 561-393-7750
- BOYNTON BEACH 561-742-6300
- DEARFIELD BEACH 954-480-4279
- DELRAY BEACH 561-243-7100
- HYPOLUXO 561-582-0155
- JUPITER/JUNO BEACH 561-746-5134
- LAKE CLARKE SHORES 561-642-7870
- LAKE WORTH 561-533-7300
- LANTANA 561-540-5000
- MANALAPAN 561-586-2487
- MANGONIA PARK 561-845-1365
- PAHOKEE (CANAL POINT) 561-924-5534
- P.B. GARDENS, LAKE PARK, NPB (SEACOAST) 561-627-2920
- PALM SPRINGS 561-965-5770
- RIVIERA BEACH (SINGER ISLAND) 561-845-4050
- SOUTH BAY 561-996-6751
- TEQUESTA 561-575-6230
- VILLAGE OF GOLF 561-737-7995
- WELLINGTON 561-791-4010
- WEST PALM BEACH 561-659-8080
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| Billing |
| | | No, fees are not associated with this service. You may sign up for "E-bill" by accessing your account online. You may also cancel this service at any time via our website www.pbcwater.com. |
| | | An e-Bill is a detailed electronic version of the paper bill you currently receive from Palm Beach County Water utilities each month by mail. |
| | | No. After you sign up to receive electronic bills, you will no longer receive a paper bill in the mail. |
| | | Water bills are based upon monthly meter readings indicating the amount of water that registers on the water meter. The most common reasons for high water usage are excessive irrigation and leaky plumbing fixtures. |
| Water Quality |
| | | The Palm Beach County Water Utilities Department exceeds all water quality standards for local, state and federal regulations. An Annual Water Quality Report is mailed to our customers every year. |
| | | The water is pumped from wells approximately 150 feet underground, where the temperature is approximately 75 degrees. At this depth, the water temperature only varies about 4 degrees year round. |
| | | Water is drawn from an underground aquifer via well fields located inland, away from saltwater intrusion. Rain water percolates down into the aquifer through layers of soil and sand which act as natural cleansing filters to remove impurities. To assure the safety of our drinking water, Palm Beach County aggressively monitors well quality through the County's Sourcewater Well Field Protection program. |
| Emergency Repairs |
| | | If the water service in your neighborhood needs to be interrupted to facilitate repairs to a water main, you may be requested to boil your drinking water as a precautionary measure. If less than 300 people in your neighborhood are affected, a tag will be hung on your door to notify you. If more than 300 people are affected, you will be notified through the local media. For details on boil water notices, contact us at (561) 740-4600 or (561) 278-5135 select option 1. |
| | | Contact our 24-hour Emergency Center at (561) 740-4600 option 1 or Boca Raton residents (561) 278-5135 option 1 if you want to report any of the following types of emergencies:
- Low water pressure
- Sewer back-ups or complaints
- Exposed water leaks near and around the meter
- Meter box and/or meter lid broken or missing
- Main water valve lid or box problems
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| | | To contact our 24-hour Emergency Center, phone (561) 740-4600 or (561)278-5135 and select option 1. |
| Water Conservation |
| | | Indoor Water Use
Toilet Leak Detection
Leaking toilets cause more water waste than any other fixture in the home. Toilets with silent leaks can waste from 30 to 500 gallons of water per day. To determine if your toilet is leaking, place food dye in the tank and then leave it for about 15 to 20 minutes, without flushing. Come back to the toilet and look into your bowl to see if the dye color is in the bowl. If there is color or if you hear water and see water running in your bowl, the flapper may need to be replaced. |
| | | Outdoor Water Use
Irrigation System Leak Detection
Leaks in an irrigation system can occur in several places. Most leaks occur because a valve fails to shut completely, but leaks in system pipes are not unheard of. Broken sprinkler heads will waste water whenever the sprinkler system is on.
To determine if there are any leaks with the sprinkler system, turn off all water use inside the home. Then use the water meter to determine if any water is flowing through your service line. If there is movement on the meter, one or more of the problems listed above may be possible. Small and slow leaks are more difficult to detect and pinpoint. |
| | | How to Conserve Water Inside the Home
Saving water in the Bathroom
- Check all faucets and pipes for leaks.
- Install water saving shower heads
- Take shorter showers or take a bath
- Install a 1.6 gallon low-flow toilet
- Check for toilet leaks
- Don't use the toilet as a wastebasket
- Install high efficiency low-flow faucet aerators
- Fix leaky faucets immediately
- Turn off the water while shaving or brushing teeth
Saving water in the Kitchen
- Fill you dishwasher
- Keep drinking water in your refrigerator
- Defrost food in the refrigerator
- Select proper water level for the laundry
- Reuse fish tank water
- Replace old clothes washer with new high efficiency model
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| Lien Search Application questions |
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Still have questions?
Please contact our Customer Service by e-mail by
clicking here. We are committed to returning e-mail inquiries promptly.
Normal turnaround time for e-mail responses is two business days.
You can also reach us by phone at 561-740-4600 during regular business hours, Monday
- Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. In Case Of EMERGENCIES please
call 561-740-4600, option 1.
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