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Frequently Asked Questions
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Collapse Customer Online ServicesCustomer Online Services
Expand <u>Can I register by calling the Palm Beach County Water Utilities Department Office?</u>Can I register by calling the Palm Beach County Water Utilities Department Office?
Expand <u>Can you help me choose a user name and password?</u>Can you help me choose a user name and password?
Expand <u>How long does the registration process take and when will I be able to login online?</u>How long does the registration process take and when will I be able to login online?
Expand <u>I forgot my password.  What should I do?</u>I forgot my password. What should I do?
Expand <u>What information is necessary to complete the online registration process?</u>What information is necessary to complete the online registration process?
Expand <u>How do I access all of my accounts online?   </u>How do I access all of my accounts online?
Collapse General Customer Service InformationGeneral Customer Service Information
Expand <u>Can I make cash payments?</u>Can I make cash payments?
Expand <u>Can I be notified before the service is disconnected for non-payment?</u>Can I be notified before the service is disconnected for non-payment?
Expand <u>I forgot to pay my bill.  How long do I have before my water is shut off?</u>I forgot to pay my bill. How long do I have before my water is shut off?
Expand <u>Where are the Utilities Drop Box Locations?</u>Where are the Utilities Drop Box Locations?
Expand <u>Do you have more than one Customer Service location to make payments?</u>Do you have more than one Customer Service location to make payments?
Expand <u>What do the base facility fees represent?</u>What do the base facility fees represent?
Expand <u>What is a water or wastewater commodity charge?</u>What is a water or wastewater commodity charge?
Expand <u>Who do I call if I have a question about my bill?</u>Who do I call if I have a question about my bill?
Expand <u>Why do I have a late fee?</u>Why do I have a late fee?
Expand <u>Why do I still have to pay a monthly fee even though my service has been suspended while I am out of town?</u>Why do I still have to pay a monthly fee even though my service has been suspended while I am out of town?
Expand <u>Can I make payment arrangements?</u>Can I make payment arrangements?
Expand <u>Can the field representative take payments?</u>Can the field representative take payments?
Expand <u>Can I pay by telephone?</u>Can I pay by telephone?
Expand <u>What are the surrounding utilities telephone numbers?</u>What are the surrounding utilities telephone numbers?
Collapse BillingBilling
Expand <u>Is there a fee for receiving my bill electronically?</u>Is there a fee for receiving my bill electronically?
Expand <u>What is an e-Bill?</u>What is an e-Bill?
Expand <u>Will I still receive a paper bill if I sign up for e-Billing?</u>Will I still receive a paper bill if I sign up for e-Billing?
Expand <u>Why is my bill higher than normal this month?</u>Why is my bill higher than normal this month?
Collapse Water QualityWater Quality
Expand <u>How safe is our drinking water?</u>How safe is our drinking water?
Expand <u>Why isn't my tap water cold?</u>Why isn't my tap water cold?
Expand <u>Where does the Water Utilities Department get its water supply?</u>Where does the Water Utilities Department get its water supply?
Collapse Emergency RepairsEmergency Repairs
Expand <u>When do I need to boil my water?</u>When do I need to boil my water?
Expand <u>Who do I call if I have a sewer or water related emergency?</u>Who do I call if I have a sewer or water related emergency?
Expand <u>Who do I call about a water main break or a fire hydrant leak?</u>Who do I call about a water main break or a fire hydrant leak?
Collapse Water ConservationWater Conservation
Expand <u>How can I learn more about excessive water use inside my home?</u>How can I learn more about excessive water use inside my home?
Expand <u>How can I learn more about excessive water use outdoors?</u>How can I learn more about excessive water use outdoors?
Expand <u>Are there any tips on saving water inside my home?</u>Are there any tips on saving water inside my home?
Collapse Lien Search Application questionsLien Search Application questions
Expand <u>How do I get access to Lien search application?</u>How do I get access to Lien search application?
Collapse Browser SupportBrowser Support
Expand <u>Which browsers are officially supported by our site?</u>Which browsers are officially supported by our site?
 
Still have questions?
Please contact our Customer Service by e-mail by clicking here. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.
You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. In Case Of EMERGENCIES please call 561-740-4600, option 3.